MICRO-CREDENTIAL IN PRINCIPLES OF PUBLIC SECTOR QUALITY MANAGMENT

About this Module

  • students enrolled
  • Approx. 20 hours to complete

What you will learn

The objectives of the module is to provide an overview on definition, characteristics and dimensions of service quality in Public Sector.

What skills you will gain

Gamming, self-management, teamwork, digital marketing and data analytics

Total contents and assessments

3 videos, 3 contents, 2 quizzes, 3 learning activity

Module Details

CLUSTER : Social Science & Humanities ( SS )
MODE/DURATION : Flexible
LENGTH : 7 days
EFFORT : 21
LEVEL : Beginner
LANGUAGE : English
CERTIFICATE : Yes
CPD POINT : 0
PRICE : Free

Associated Course (s) :
No Course

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 Syllabus

To explain the meaning of a service term that may be vague or difficult by using those words that are commonly understood and clear.

Understanding the characteristics of services is essential because service providers need to manage services effectively and efficiently based on what customers require and directly can attract and retain customers

The five service dimensions significantly impact overall service satisfaction and help understand customer perceptions and expectations for improvement and increasing service quality.

Our Instructor

AFIDA BINTI ARAPA

 Course Instructor
UiTM Kampus Kota Kinabalu 4.3 (average sufo) instructor rating 31 course(s)

FARHANA BINTI YAAKUB

 Course Instructor
UiTM Kampus Kota Kinabalu 4.3 (average sufo) instructor rating 17 course(s)

INTAN SYAHRIZA BINTI AZIZAN

 Course Instructor
UiTM Kampus Sungai Petani 4.3 (average sufo) instructor rating 13 course(s)

PROFESOR MADYA DR FIRDAUSI SUFFIAN

 Course Instructor
UiTM Kampus Kota Kinabalu 4.3 (average sufo) instructor rating 11 course(s)

JENNIFAH BINTI NORDIN

 Course Instructor
UiTM Kampus Kota Kinabalu 4.3 (average sufo) instructor rating 20 course(s)

IBIANAFLORINCILIANA NIANE ANTHONY ANING

 Course Instructor
UiTM Kampus Kota Kinabalu 4.3 (average sufo) instructor rating 19 course(s)
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Universiti Teknologi MARA (UiTM)