What you will learn The objectives of the module is to provide an overview on definition, characteristics and dimensions of service quality in Public Sector. What skills you will gain Gamming, self-management, teamwork, digital marketing and data analytics Total contents and assessments 3 videos, 3 contents, 2 quizzes, 3 learning activity
MICRO-CREDENTIAL IN PRINCIPLES OF PUBLIC SECTOR QUALITY MANAGMENT
7
students enrolled
Approx. 20 hours to complete
About this Module
Module Details
CLUSTER : SS
MODE/DURATION : Flexible
LENGTH :
7 days
EFFORT :
21 hours per weeks
LEVEL :
Beginner
LANGUAGE :
English
CERTIFICATE :
PRICE : Free
Associated Course (s) :
No Course
Syllabus
To explain the meaning of a service term that may be vague or difficult by using those words that are commonly understood and clear.
Understanding the characteristics of services is essential because service providers need to manage services effectively and efficiently based on what customers require and directly can attract and retain customers
The five service dimensions significantly impact overall service satisfaction and help understand customer perceptions and expectations for improvement and increasing service quality.
Instructors
AFIDA BINTI ARAPA
Course Instructor
UiTM Shah Alam
4.3(average sufo) instructor rating
20
course(s)
234 learners
FARHANA BINTI YAAKUB
Course Instructor
UiTM Shah Alam
4.3(average sufo) instructor rating
17
course(s)
234 learners
INTAN SYAHRIZA BINTI AZIZAN
Course Instructor
UiTM Shah Alam
4.3(average sufo) instructor rating
10
course(s)
234 learners
PROFESOR MADYA DR FIRDAUSI SUFFIAN
Course Instructor
UiTM Shah Alam
4.3(average sufo) instructor rating
11
course(s)
234 learners
JENNIFAH BINTI NORDIN
Course Instructor
UiTM Shah Alam
4.3(average sufo) instructor rating
18
course(s)
234 learners
IBIANAFLORINCILIANA NIANE ANTHONY ANING
Course Instructor
UiTM Shah Alam
4.3(average sufo) instructor rating
17
course(s)
234 learners
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