MICRO-CREDENTIAL IN TIME MANAGEMENT AND EFFECTIVE TELEPHONE COMMUNICATION

About this Module

What you will learn

This micro-credential equips individuals with essential skills in time management and effective telephone communication to enhance productivity and professionalism in the workplace. Learners will exposed into key topics designed to improve their efficiency and interpersonal communication skills. Consequently, learners will gain practical skills and knowledge to navigate the challenges of time management and telephone communication in a professional setting, making them more adept and confident in their roles.

What skills you will gain

communication skills, time management skills, practical skills to answer phone calls, digital skills

Total contents and assessments

maybe 6 videos

Module Details

CLUSTER : Business & Management ( SP )
MODE/DURATION : Flexible
LENGTH : 9 days
EFFORT : 2
LEVEL : Beginner
LANGUAGE : English
CERTIFICATE : Yes
CPD POINT : 0
PRICE : Free

Associated Course (s) :
No Course

 Syllabus

Time Management
Common Time Wasters
Time Analysis Procedures

Set Priorities
Completing Large Project

Work Simplification
Analyze the Workflow
Handle Information Overload

Effective Telephone Communication
Making a Favorable First Impression

Answering and Ending Calls
Assisting Callers
Screening and Taking Messages

Planning Calls
Personal Telephone Calls
Time Zones
Conference Calls

Our Instructor

NURUL IZZATI BINTI IDRUS

Course Instructor
UiTM Kampus Sungai Petani
4.3 (average sufo) instructor rating 22 course(s)

NORFAIZAH BINTI MD NASIR

Course Instructor
UiTM Kampus Sungai Petani
4.3 (average sufo) instructor rating 12 course(s)

NORHAFIZA BINTI HASHIM

Course Instructor
UiTM Kampus Sungai Petani
4.3 (average sufo) instructor rating 21 course(s)

MUNIRAH BINTI MOHD JIDI

Course Instructor
UiTM Kampus Alor Gajah
4.3 (average sufo) instructor rating 9 course(s)

MOHD FAZIL BIN JAMALUDIN

Course Instructor
UiTM Kampus Sungai Petani
4.3 (average sufo) instructor rating 32 course(s)