About this Module
What you will learn
The course is designed for a systematic approach to all room division operations (front office and housekeeping) procedures and processes. It also enables the student to incorporate the application and the usage of Property Management System (PMS) in the department’s daily routine. Students are also required to perform roles and functions consecutively to familiarize with the room division operation procedures applied in hotel industry.
What skills you will gain
Skills in professional telephone etiquette and the effective handling of both individual and group reservations, ensuring accurate communication, customer satisfaction, and operational efficiency.
Total contents and assessments
Learning activities include 4 interactive videos and 2 assessments.
Module Details
CLUSTER : Social Science & Humanities ( SS ) MODE/DURATION : Flexible LENGTH : 2 days EFFORT : 1 LEVEL : Beginner LANGUAGE : English CERTIFICATE : Yes CPD POINT : 0 PRICE : Free Associated Course (s) : No Course
