MICRO-CREDENTIAL IN HTH139 MASTERING THE ART OF SERVICE: A GUIDE TO SERVICE SEQUENCE

About this Module

  • students enrolled
  • Approx. 20 hours to complete

What you will learn

This micro-credential course provides learners with a detailed, step-by-step guide to delivering seamless food and beverage service, whether Table dhote or À La Carte. Participants will gain skills to ensure a smooth guest experience, from the initial greeting to the final farewell.

What skills you will gain

Food and Beverage service skills, Communication and Interaction skills

Total contents and assessments

4 Modules, 11 teaching videos, 4 interactive activities, 2 Quizzes and 2 Test

Module Details

CLUSTER : Social Science & Humanities ( SS )
MODE/DURATION : Flexible
LENGTH : 14 days
EFFORT : 40
LEVEL : Intermediate
LANGUAGE : English
CERTIFICATE : Yes
CPD POINT : 0
PRICE : Free

Associated Course (s) :
No Course

Join this module

 Syllabus

Introduction to welcoming and seating guests focuses on creating a positive first impression by greeting guests professionally and guiding them comfortably to their seats

Introduction to presenting the menu and taking orders highlights the importance of clear communication, menu knowledge, and attentive service to ensure a smooth and pleasant dining experience for guests.

Introduction to serving food and beverage focuses on delivering orders efficiently and professionally to ensure guest satisfaction and uphold service standards.

This section highlights how to end the service smoothly and leave a positive last impression on guests.

Our Instructor

WAN NOR BAYAH BINTI WAN KAMARUDIN

 Course Instructor
UiTM Kampus Dungun 4.3 (average sufo) instructor rating 23 course(s)

AZLINA BINTI SAMSUDIN

 Course Instructor
UiTM Kampus Dungun 4.3 (average sufo) instructor rating 15 course(s)

HASLINA BINTI CHE NGAH

 Course Instructor
UiTM Kampus Dungun 4.3 (average sufo) instructor rating 24 course(s)

DR. DZIATUL NADIAH BT DZIA-UDDIN

 Course Instructor
UiTM Kampus Dungun 4.3 (average sufo) instructor rating 27 course(s)

MUNIRAH BINTI HAMID

 Course Instructor
UiTM Kampus Dungun 4.3 (average sufo) instructor rating 41 course(s)
Developed by
Universiti Teknologi MARA (UiTM)