MICRO-CREDENTIAL IN HT2U: ENGLISH FOR TOURISM SERVICE EXCELLENCE 1

About this Module

  • students enrolled
  • Approx. 20 hours to complete

What you will learn

This course equips learners with practical English communication skills tailored for tourism and hospitality contexts. Participants will develop confidence in interacting with tourists, handling service encounters, promoting tourism products, and managing real-life communication scenarios relevant to tourism and hospitality operations.

What skills you will gain

Not applicable

Total contents and assessments

Not applicable

Module Details

CLUSTER : Lifelong Learning ( LL )
MODE/DURATION : Flexible
LENGTH : 20 days
EFFORT : 5
LEVEL : Beginner
LANGUAGE : English
CERTIFICATE : Yes
CPD POINT : 0
PRICE : Free

Associated Course (s) :
No Course

Join this module

 Syllabus

1.1 Essential Tourism Terminologies
1.2 Understanding Traveller Types
1.3 The Language of Hospitality

2.1 Seamless Check-in and Orientation
2.2 Handling Guest Requests
2.3 Effective Assistance

3.1 Promoting Local Gems
3.2 Basic Guiding and Storytelling
3.3 The Art of Service Recovery

Our Instructor

MOHD FAISAL BIN ABDUL WAHAB

 Course Instructor
UiTM Kampus Permatang Pauh 4.3 (average sufo) instructor rating 14 course(s)

HANANI BINTI AHMAD ZUBIR

 Course Instructor
UiTM Kampus Permatang Pauh 4.3 (average sufo) instructor rating 28 course(s)

DR. NORHASLINDA BINTI HASSAN

 Course Instructor
UiTM Kampus Bukit Mertajam 4.3 (average sufo) instructor rating 16 course(s)

TS. WAN ANISHA BINTI WAN MOHAMMAD

 Course Instructor
UiTM Kampus Permatang Pauh 4.3 (average sufo) instructor rating 26 course(s)

PROFESOR MADYA DR AZILA BINTI AZMI

 Course Instructor
UiTM Kampus Permatang Pauh 4.3 (average sufo) instructor rating 16 course(s)
Developed by
Universiti Teknologi MARA (UiTM)