About this Course
Course Description
This MOOC seeks to enable the learners to focus on the essential fundamentals of service management. It also emphasizes understanding services, which provides a principal context of service fundamentals. The learners will be exploring the basics of the service management understanding, strategy and encounter the concept of designing the service development. Further that, the service management will explore the principles of service quality, process improvement, service operation and globalization which essence the customer perspective of service management. Overall, the subject explores the foundations of service management and how service management relates to the business environment.
Course Learning Outcomes
1 ) This MOOC seeks to enable the learners to focus on the essential fundamentals of service management. It also emphasizes understanding services, which provides a principal context of service fundamentals. The learners will be exploring the basics of the se
2 ) Demonstrate self-directed learning through current issues in service management
3 ) Present the concept of fundamental service management through Service Audit exercise
Course Details
STATUS : Open DURATION : FLEXIBLE EFFORT : 3 MODE : 100% Online COURSE LEVEL : Beginner LANGUAGE : English CLUSTER : Business & Management ( SP )
