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Course Info

  • HOSPITALITY SERVICE MANAGEMENT

HOSPITALITY SERVICE MANAGEMENT

About this Course

This course provides an understanding of the service attributes and characteristics, service segments and concepts of service delivery system, quality standards, training and concept of globalization for service sectors. The focus is on developing and applying theories and strategies for situational problems.

Course Syllabus

Syllabus Info
Introduction to Hospitality Service Management


Strategic Positioning and Planning for Service Growth in the Hospitality Industry


Evolution of Service Quality Theories


Understanding the Role of the Social and Cultural influences in Hospitality Industry


Service Technology


Creating and Managing Service Experience


Designing the Delivery Service System and Innovation


Postmodern Service Experiences in Hospitality


Queuing Management


Managing Environmental Strategies


Frequently Asked Questions

Course FAQ
Q1 : Pre-requisite
A1 : No