About this Course
Course Description
This course provides an understanding of the service attributes and characteristics, service segments and concepts of service delivery system, quality standards, training and concept of globalization for service sectors. The focus is on developing and applying theories and strategies for situational problems.
Course Learning Outcomes
1 ) Identify and discuss the concepts and theories in service delivery system and relate these concepts and theories in the hospitality and tourism sectors.
2 ) Demonstrate and present the services issues and solutions in the hospitality and tourism industries.
3 ) Explain and discuss the solution to the real-world problems associated with service delivery system, quality standards, training and concept of globalization for service sectors.
Course Details
STATUS : Open DURATION : FLEXIBLE EFFORT : 2 hours per week MODE : 100% Online COURSE LEVEL : Intermediate LANGUAGE : English CLUSTER : Business & Management ( SP )
