1.1 Values and beliefs
1.2 Identifying goals
1.3 Creating action plan
1.4 Managing time
1.5 Reaching goals

2.1 Projecting a positive professional image
2.2 Personal grooming
2.3 Positive image in public places

3.1 Ethical behavior and conduct
3.2 Social and business etiquette
3.3 Table manners and event etiquette

4.1 Practical guidelines for effective communication
4.2 Interpersonal communication at work
4.3 Communicating with social media

5.1 Exploring career opportunities
5.2 Goals and career challenges
5.3 Resumes, interviews and negotiations
5.4 Career projection and advancement

6.1 Getting to know the diverse workplace
6.2 Strengthening teams
6.3 Technology in the workplace
6.4 Office politics and conflicts
6.5 Social responsibilities at work

7.1 The importance of work –life balance
7.2 Triggers to imbalance
7.3 Strategies for balance
7.4 Eating Well

A1 : There is no Final Examination.
This course is based on 100% continuous assessments.

A2 : To represent their understanding of a topic, students are encouraged to submit one or two sentences identifying the main point of a lecture or to draw a concept map after each topic.

A3 : There is no requirement for the student to buy the reference book for this course. However if you are interested to own the main reference of the course, please search it on Amazon or other online platform. A few copies also may be found at the UiTM Main Library. We are currently in the process of subscribing the e-book for students usage.

A4 : Yes of course. The main outcomes of the course is to boost the confidence level of the students through exploring and enhancing their interpersonal skills.
Students from non-hospitality related field will be able to acquire all the relevance skills and knowledge to be applied in their daily routines for self-development.