Course Syllabus
1.0 Introduction to reference sources and services
1.1 Definition of reference sources and services
1.2 Reference theory
1.3 Reference process
1.4 Communication
2.0 Information sources
2.1 Forms of accessing information sources: print, non-print, electronic (online and CD-ROM)
2.2 Class of reference and information sources; Control-access-directional and Source type
2.3 Creation and selection of reference materials
2.4 Criteria of evaluation of reference materials
2.5 Usage of reference sources
3.0 Searching using online database and CD-ROM
3.1 Local networking and information superhighway
3.2 Internet and search engine usage
4.0 Search strategy
4.1. Identify the problems; types of reference question
4.2 Interaction with user; reference interview
4.3 Identifying keywords for searching
4.4 Identifying the search tools
5.0 Information and Reference Services
5.1 Functions of Information and Reference Division
5.2 Reference desk services and Readers Advisory
5.3 Indexing and Abstracting Services
5.4 Bibliography / Guide to information sources
5.5 Selective Dissemination of Information (SDI)
5.6 Current Awareness Service
5.7 Current Content
5.8 Community Information Services (CIS)
5.9 Inter Library Loan (ILL)
5.10 Others
6.0 Information and Reference service according to library types
6.1 Public Libraries
6.2 Academic Libraries
6.3 Special / Research Libraries
6.4 School Libraries
7.0 Services to special groups
7.1 Handicapped
7.2 Age groups
8.0 Reference Librarian
8.1 Professionalism
8.2 Personality
8.3 Communication Techniques and public relations
8.4 Roles
9.0 Evaluation of information and reference services
9.1 Why evaluate reference?
9.2 What to evaluate?
9.3 Evaluation methods
10.0 Digital reference service
10.1 Definition
10.2 Traditional vs. digital
10.3 Reference interview
10.4 Issues and challenges
10.4 New requirements for information professionals
1.1 Definition of reference sources and services
1.2 Reference theory
1.3 Reference process
1.4 Communication
2.0 Information sources
2.1 Forms of accessing information sources: print, non-print, electronic (online and CD-ROM)
2.2 Class of reference and information sources; Control-access-directional and Source type
2.3 Creation and selection of reference materials
2.4 Criteria of evaluation of reference materials
2.5 Usage of reference sources
3.0 Searching using online database and CD-ROM
3.1 Local networking and information superhighway
3.2 Internet and search engine usage
4.0 Search strategy
4.1. Identify the problems; types of reference question
4.2 Interaction with user; reference interview
4.3 Identifying keywords for searching
4.4 Identifying the search tools
5.0 Information and Reference Services
5.1 Functions of Information and Reference Division
5.2 Reference desk services and Readers Advisory
5.3 Indexing and Abstracting Services
5.4 Bibliography / Guide to information sources
5.5 Selective Dissemination of Information (SDI)
5.6 Current Awareness Service
5.7 Current Content
5.8 Community Information Services (CIS)
5.9 Inter Library Loan (ILL)
5.10 Others
6.0 Information and Reference service according to library types
6.1 Public Libraries
6.2 Academic Libraries
6.3 Special / Research Libraries
6.4 School Libraries
7.0 Services to special groups
7.1 Handicapped
7.2 Age groups
8.0 Reference Librarian
8.1 Professionalism
8.2 Personality
8.3 Communication Techniques and public relations
8.4 Roles
9.0 Evaluation of information and reference services
9.1 Why evaluate reference?
9.2 What to evaluate?
9.3 Evaluation methods
10.0 Digital reference service
10.1 Definition
10.2 Traditional vs. digital
10.3 Reference interview
10.4 Issues and challenges
10.4 New requirements for information professionals
Frequently Asked Questions
Q1 : Is this course suitable for anyone?
A1 : Yes. This course is suitable for everybody because we deal with information everyday in daily life, We need to make reference in order to get information to make decision. This course will help you to identify which sources and services available that are relevant and valid for your reference thus assist you in problem solving.
A1 : Yes. This course is suitable for everybody because we deal with information everyday in daily life, We need to make reference in order to get information to make decision. This course will help you to identify which sources and services available that are relevant and valid for your reference thus assist you in problem solving.