MANAGEMENT OF BUSINESS RECORDS

About this Course

  • 144 students enrolled
  • 2 instructors

Course Description

This course is intended to prepare students in understanding the concept and principles of records management in a business environment. This course guided students to manage business records as a strategic resource to an organization. This course also deals with the concepts, dimensions, strategies and challenges with the provision of quality customer services in business organizations. Finally, this course explains the various actions that should be taken by organizations for protecting vital records from disasters for business continuity.

Course Learning Outcomes

1 ) Construct the strategies required with leadership, entrepreneurial and managerial skills and various impacts on managing records as a strategic business resource
2 ) Explain the business management, business records management and related terminologies.
3 ) Display effective customer services in organizations

Course Details

STATUS : Open
DURATION : FLEXIBLE
EFFORT : 3
MODE : 100% Online
COURSE LEVEL : Intermediate
LANGUAGE : English
CLUSTER : Business & Management ( SP )

Join this course

 Syllabus

Introduction to business and management
Types of business industries
Key stakeholders in business
Business management in action

Introduction to business records management
Types and functions of business records
Managing records as a strategic business resource

Quality of customer service
Dimensions of service quality
Records management strategies for effective customer service in business organization
Challenges to provision of quality customer service in business organization

Disaster Recovery Planning
Disaster Recovery Operation

Our Instructor

DR. HANIS DIYANA BINTI KAMARUDIN

 Course Instructor
UiTM Puncak Perdana

DR. MOHD SHAMSUL BIN MOHD SHOID

 Course Instructor
UiTM Puncak Perdana

 Frequently Asked Questions

A1 : Best records management practices.