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Course Info

  • CUSTOMER SERVICE IN BUSINESS

CUSTOMER SERVICE IN BUSINESS

About this Course

In today's business climate, this course introduces the fundamentals of customer service abilities. Students will be exposed to customer service environments, building and maintaining long-term relationships with clients, dealing with challenging clients, and utilising a variety of technological advances in the highly competitive customer service sector of today.

Course Syllabus

Syllabus Info
Exploring Customer Service


The Challenges of Customer Service


Solution to Issues in Customer Service


Strategy and Empowerment for Success


Communication in Customer Service


Coping with Unique Customer


Creating Loyal Customers and Measurement of Satisfaction


Technology and Customer Service


Frequently Asked Questions

Course FAQ
Q1 : Who can join this course?
A1 : Everyone can join this course.

Q2 : What does customer service mean?
A2 : The assistance and advice provided by a company to those who buy or use its products or services.