About this Course
Course Description
In today's business climate, this course introduces the fundamentals of customer service abilities. Students will be exposed to customer service environments, building and maintaining long-term relationships with clients, dealing with challenging clients, and utilising a variety of technological advances in the highly competitive customer service sector of today.
Course Learning Outcomes
1 ) Demonstrate personal skills in customer service issues/problems
2 ) Demonstrate interpersonal skills appropriate to customer service in business
3 ) Apply the concept of customer service in business
Course Details
STATUS : Open DURATION : FLEXIBLE EFFORT : 3 hours per week MODE : 100% Online COURSE LEVEL : Beginner LANGUAGE : English CLUSTER : Business & Management ( SP )
