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Course Info

  • OFFICE ADMINISTRATION I

OFFICE ADMINISTRATION I

About this Course

Office Administration I is an introductory course to provide the students with a firm foundation of knowledge, skills and procedures for success in the workplace in order to perform executive officers functions in an office. It will give an overview of concepts (macro level) pertaining to an electronic office. Major emphasis will be placed on the topics on communication, time and management techniques and other related functions the office environment, time management, workstation management, effective telephone communications and processing mail and the impact of technical changes to the executive officers professions.

Course Syllabus

Syllabus Info
THE OFFICE ENVIRONMENT
The Role of The Office
The Functions of The Office
Internal Organization Structure
Skills For The 21st Century
An Overview of Office Competencies
Interacting with Supervisor
Interacting with Coworkers

TIME MANAGEMENT
Manage Your Time
Manage Your Work
Reminder Systems


WORKSTATION MANAGEMENT
Manage Your Workstation
Manage Ergonomic Factors
Manage Your Office Health
Office Safety
Work Area Safety


EFFECTIVE TELEPHONE COMMUNICATIONS
Making a Favorable Impression
Incoming Telephone Calls
Outgoing Telephone Calls


PROCESSING MAIL
Incoming Mail Processes
Outgoing Mail Processes

Frequently Asked Questions

Course FAQ
Q1 : Is this prerequisite subject?
A1 : No