OFFICE ADMINISTRATION I

About this Course

  • 904 students enrolled
  • 3 instructors

Course Description

Office Administration I is an introductory course to provide the students with a firm foundation of knowledge, skills and procedures for success in the workplace in order to perform executive officers functions in an office. It will give an overview of concepts (macro level) pertaining to an electronic office. Major emphasis will be placed on the topics on communication, time and management techniques and other related functions the office environment, time management, workstation management, effective telephone communications and processing mail and the impact of technical changes to the executive officers professions.

Course Learning Outcomes

1 ) Identify the office competencies and the office procedures needed to work effectively with other staff
2 ) Describe the role of the office professionals and workstation management
3 ) Respond effectively with others within and outside the organizations through positive attitude towards office work

Course Details

STATUS : Open
DURATION : FLEXIBLE
EFFORT : 3 hours per week
MODE : 100% Online
COURSE LEVEL : Beginner
LANGUAGE : English
CLUSTER : Business & Management ( SP )

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 Syllabus

The Role of The Office
The Functions of The Office
Internal Organization Structure
Skills For The 21st Century
An Overview of Office Competencies
Interacting with Supervisor
Interacting with Coworkers

Manage Your Time
Manage Your Work
Reminder Systems

Manage Your Workstation
Manage Ergonomic Factors
Manage Your Office Health
Office Safety
Work Area Safety

Making a Favorable Impression
Incoming Telephone Calls
Outgoing Telephone Calls

Incoming Mail Processes
Outgoing Mail Processes

Our Instructor

MOHD FAZIL BIN JAMALUDIN

 Course Instructor
UiTM Kampus Sungai Petani

DR. MARLINA BINTI MUHAMAD

 Course Instructor
UiTM Kampus Sungai Petani

NORHAFIZA BINTI HASHIM

 Course Instructor
UiTM Kampus Sungai Petani

 Frequently Asked Questions

A1 : No