Overview of Operations Management
Organizing to Produce Goods and Services
Operations for Goods and Services
Productivity Challenge
New Challenges in Operations Management

A Global View of Operations
Achieving Competitive Advantage Through Operations
Issues in Operations Strategy
Strategic Operations Management decisions

Overview of Product Design
Product Life Cycle
Generating New Products
Issues for Product Design
Defining a product
Documents for Production
Service Design

Corporate Social Responsibility
Sustainability
Design and Production for Sustainability
Regulations and Industry Standards

Quality and Strategy
Defining Quality
Cost of Quality
Quality Dimension for Goods and Services
Concept of TQM

The Strategic Importance of Location
Factors That Affect Location Decisions
Methods of Evaluating Location Alternatives
Factor Rating Technique Concept (C)
Break Even Analysis Concept (C)
Center of Gravity Technique Concept (C)
Service Location Stategy
Geographic Information System

Process Strategies in Manufacturing and Services
Process Analysis and Design
Service Process Design
Production Technology in Manufacturing and Services
The Strategic Importance of Layout
Types of Layout

Understanding Capacity
Reducing Risk With Incremental Changes
Aggregate Planning Strategies
Aggregate Planning in Services

The strategic Importance of Supply Chain Management
Sourcing Issues
Sourcing Strategies
Supply Chain Risk
Building the Supply Base

The Importance of Inventory
Managing Inventory
Inventory Model
The Concept of Inventory Model for Independent Demand
1. Economic Order Quantity (C)

A1 : Operation management basically is one part of management cycle that consist finance, marketing, human resource. Operation management is the heart of an organization which it manage the production of service or product.