KNOWLEDGE MANAGEMENT

About this Course

The course explores the fundamentals of knowledge management (KM) systematically. It covers the emergence and foundation of KM. It examines its critical components (K-identification, K-acquisition, K-sharing, K-Utilization and K-creation), tools, learning culture, knowledge assets and the people involved. It also discusses the basic tenets of implementing KM and KM systems in an organisation and its issues and challenges. Case studies of successful KM implementation will envisage the conceptual framework of KM practised in public and private organisations.

Course Learning Outcomes

1) Discuss various concepts and components of knowledge management in the public and private sectors
2) Present verbally the problems and challenges of knowledge management in the public and private sectors
3) Demonstrate personal skills in producing a structured and evidence-based report with relevant content and research quality

Course Syllabus

+ Course Syllabus

1) Introduction to Knowledge Management
Definitions of knowledge
Difference between information, data and knowledge
Origin of knowledge (type, category & component of knowledge)
Level of Knowledge
Definition of Knowledge management (KM)
KM Drivers

2) The Fundamental Processes of Knowledge Management
Knowledge Acquisition (KA)
Knowledge Sharing (KS)
Knowledge Utilization (KU)

3) Learning organisation and Knowledge Culture
Organisational Learning
Learning Culture
Leading a Learning Organisation

4) Knowledge Sharing Tools
Networking - Internet, Intranet and Extranet
Data Warehouse
Groupware
Corporate Storytelling
Benchmarking and Best Practice

5) Managing Knowledge Workers
Knowledge Workers
Knowledge Management Leader - The Chief knowledge officer
Knowledge Management Team
Community of Practice

6) Knowledge Asset and Intellectual Capital
Managing Knowledge Asset & intellectual capital
Classification of Intellectual Capital

7) Knowledge Management Strategy and Planning
Knowledge management System
KM Infrastructural Assessment
KM Design
KM Deployment
KM Evaluation
Leveraging Tool, Technology & Infrastructure

8) Sustainable Knowledge Management
Organisational issues and Challenges in Knowledge Management System
Knowledge management in a public sector
The Future Knowledge Management: Integrated Knowledge Development

Frequently Asked Questions

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