PROFESSIONAL ETIQUETTE FOR HOTELIERS

About this Course

The course is designed towards highlighting the skills required for successful, lifelong professional development. Specifically, students will be exposed on various strategies and methodologies that can assist in the acquisition of professional development skills to enhance their values as a quality human capital especially in the hospitality industry.

Course Learning Outcomes

1) Demonstrate self-awareness and personal development needs for long term career success in the hospitality industry.
2) Analyze current hospitality issues and challenges according to available resources and anticipate future consequences.
3) Integrate various decision making related to human relations, personal growth, professional image and etiquette.

Course Syllabus

+ Course Syllabus

1) Positive Mindset
1.1 Values and beliefs
1.2 Identifying goals
1.3 Creating action plan
1.4 Managing time
1.5 Reaching goals

2) Positive Professional Image
2.1 Projecting a positive professional image
2.2 Personal grooming
2.3 Positive image in public places

3) Values and Mannerism
3.1 Ethical behavior and conduct
3.2 Social and business etiquette
3.3 Table manners and event etiquette

4) Effective Communication
4.1 Practical guidelines for effective communication
4.2 Interpersonal communication at work
4.3 Communicating with social media

5) Career Opportunities and Goals
5.1 Exploring career opportunities
5.2 Goals and career challenges
5.3 Resumes, interviews and negotiations
5.4 Career projection and advancement

6) Business and Professional Excellence
6.1 Getting to know the diverse workplace
6.2 Strengthening teams
6.3 Technology in the workplace
6.4 Office politics and conflicts
6.5 Social responsibilities at work

7) Work-Life Balance and Wellness
7.1 The importance of work –life balance
7.2 Triggers to imbalance
7.3 Strategies for balance
7.4 Eating Well

Frequently Asked Questions

Q1 : Are there any final exam for the course?
A1 : There is no Final Examination. This course is based on 100% continuous assessments.

Q2 : What is the best example of formative assessment for the course?
A2 : To represent their understanding of a topic, students are encouraged to submit one or two sentences identifying the main point of a lecture or to draw a concept map after each topic.

Q3 : Where can I get the reference books?
A3 : There is no requirement for the student to buy the reference book for this course. However if you are interested to own the main reference of the course, please search it on Amazon or other online platform. A few copies also may be found at the UiTM Main Library. We are currently in the process of subscribing the e-book for students usage.

Q4 : Is the course suitable for non-hospitality related students?
A4 : Yes of course. The main outcomes of the course is to boost the confidence level of the students through exploring and enhancing their interpersonal skills. Students from non-hospitality related field will be able to acquire all the relevance skills and knowledge to be applied in their daily routines for self-development.