HOSPITALITY HUMAN RESOURCE MANAGEMENT

About this Course

This course is designed to help students understand the importance of human resources in achieving organizational goals in the hospitality industry. This course also provides an overview of human resource management, with particular emphasis in human resource planning and strategy, personnel selection, equal employment opportunity, training, performance appraisal, compensation, and contemporary issues.

Course Learning Outcomes

1) Describe the major functions and importance of Human Resource Management in the hospitality industry.
2) Analyze the current issues affecting Human Resource Management in the hospitality industry.
3) Demonstrate the major functions of Human Resource Management in the hospitality setting.

Course Syllabus

+ Course Syllabus

1) Introduction to Human Resources in the Hospitality Industry
Growth of Human Resource
Current, Business & Economic Changes: Impact on HRM
Purpose & Function of HRM

2) Employee Recruitment, Selection and Induction
Alternative to Hiring New Employees
Overall Process
Issue Related to Recruitment & Selection

3) Training
Overview of Training
Systematic Approach of Training Program
Role of Computers in Training

4) Managing Employee Performance and Performance Appraisal
Overview of Performance Appraisal
Planning & Monitoring
Implementation & Follow-up

5) Payment Systems and Working Hours
Wages & Payment System
Law on Payment System & Working Hours
Working Hours System

6) Benefits and Rewards
Benefits
Rewards
Role of HR on Benefit & Rewards

7) Employee Health and Safety
Accidents at Work
Responsibility, Safety Program & Policies
Sexual Harassment, Violence & Wellness Program

Frequently Asked Questions

Q1 : What are topics include in this course?
A1 : The topics that we will cover are: 1. Introduction to Human Resources in the Hospitality Industry 2. Employee Recruitment, Selection and Induction 3. Training 4. Managing Employee Performance and Performance Appraisal 5. Payment Systems and Working Hours 6. Benefits and Rewards 7. Employee Health and Safety