TECHNICAL SUPPORT SERVICES AND MAINTENANCE FOR INFORMATION AGENCIES

About this Course

This course is intended to provide students with the basic knowledge and skills on computer hardware and software including simple maintenance and troubleshooting in order to enhance their ICT knowledge and skills. In short, this course will bring students from the just-a-user level to the i-can-fix-this level for the computer hardware and software. In addition, students may learn on how to perform specific computing tasks such as buying a new computer, installing a new hardware and operating system and also maintaining the computer through instruction and discussion about its architecture, networking and troubleshooting

Course Learning Outcomes

1) Describe the computer hardware and software functions based on topics
2) Assemble the complete installation, maintenance and troubleshoot of computer syste
3) Present the latest development of PC Hardware or Software in preparing the final project

Course Syllabus

+ Course Syllabus

1) Introduction to PC
• PC History
• How Computers Work
• Components of a PC

2) Components of a motherboard
• BIOS Chip & CMOS
• Battery
• Jumpers
• Chipset chips
• Voltage Regulator
• I/O Bus Slot
• Processor socket
• Memory socket
• Cache socket
• Power connector
• Pin Connector
• Port & Header
• Motherboard manual
• Cables
• Central Processing units

3) Understanding and managing memory
• System memory
• Virtual memory
• Physical memory
• RAM Drive

4) System resources
• Types of system resources
• Logical Devices
• How hardware and software works together
• System configuration
• Resource conflict and conflict resolution
• Plug n Play

5) Operating system (OS)
• Introduction to OS
• Features of OS
• Installation of OS
• Overview, concepts, structure
• Memory Management
• File system and I/O systems

6) Electricity and Power Supplies
• Basic Electricity Supplies
• Problem with the Power Supply
• Surge Protection and Battery Backup

7) Networking Fundamentals
• Overview of OSI Layer Network Model
• Networking Hardware
• Internet
• Connection to the Internet
• IP Address
• Domain Name
• Domain Name Resolution
• TCP/IP Configuration

8) Troubleshooting Fundamentals & Computer Infestation
• Computer Infestation

Troubleshooting fundamental
• Hardware problem
• Software problem
• Printer problem

Frequently Asked Questions

Q1 : How to register for the MOOC?
A1 : Please navigate to http://mooc.uitm.edu.my and proceed with the registration process.