Qualities of good business letters, memos and emails
Business writing basics
Business writing etiquette
Building goodwill
Constructing effective sentences

Technical and language aspects in writing business correspondence
Format
Fully block
Modified block
Semi-block
Parts of business letters/memos/emails
Heading (Letter head/Sender’s address/e-mail address)
Date
Inside address
Salutation
Reference line
Complimentary close
Enclosure
Body Section
Introduction
Central section (details)
Closure
Etiquette in writing business letters, memos and emails
Language aspects in writing business letters, memos and emails

Systematic and structured approach to writing business letters, memos and emails
Key phrases and Vocabulary of business letters, memos and emails appropriately
Use of appropraite langauge functions of business letters, memos and emails
use of correct tone to write business letters, memos and emails correctly and appropriately
identify common mistkes in business letters, memos and emails

Blended Learning 1
Language appropriate for business letters, emails and memos
Portfolio
Appropriate language functions of business letters
Use of appropriate language functions of business letters, memos and emails to write bad messages
Portfolio Part A

Types of business letters
use of systematic and structured approach to wriitng business letters, memos and emails

Write Routine Business Letters
Letter of Enquiries/requests
Replies

Blended Learning 2
Business Letter Format
Portfolio
Identify format and content of routine business letters
Procurement
Replies
Portfolio Part B

Test (Quiz)-Routine Business Letters
Part A- To write a letter/emailof enquiry or reply
Part B- To write a letter /email of procureent or reply

Blended Learning 3- Bad Message Letters
Write bad message letters
Respond to bad message letters

Bad Message Letters
Write letter of complaints
Write letter of adjustments
Write letter of resignation

Test Bad Message Letters
Part A- Write a letter of complaint or reply
Part B- Write a letter of resignation

Portfolio
Compile authentic materials of business correspondence in a Portfolio. The portfolio should contain the following items;
• Part A - Qualities of Business Correspondence (emails/memos/letters)
• Part B - Types of Routines in Business Correspondence (Enquiries and Procurement)
• Part C - Types of Bad Message Letters (Complaints and Resignation)

Q1 : How can I benefit from this course?
A1 : This is an essential skill that you require when one needs to write business letters in the workplace.