The Managerial Communication Process
1.1 Levels of Managerial Communication
1.2 A Strategic Approach
1.3 Feedback and Measures of Effectiveness
1.4 Critical Errors in Communication


Managerial Listening
2.1 Benefits of Listening
2.2 Barriers to Listening
2.3 General Techniques for Listening
2.4 Specific Techniques for Active Listening
2.5 Listening to Informal Communication
2.6 Developing a Listening Climate


Nonverbal Communication
3.1 The Importance of Nonverbal Communication
3.2 The Functions of Nonverbal Cues Movement
3.3 Understanding Nonverbal Communication Codes
3.4 Spatial Messages
3.5 Personal Appearance
7.6 Voice
7.7 Nonverbal Signs of Deception


Intercultural Managerial Communication
4.1 Defining Culture
8.2 Intercultural Myths
8.3 Nonverbal Sensitivity
8.4 Identifying a Good Intercultural Communicator
8.5 Developing Intercultural Sensitive Managers


Conflict Management
1 Sources of Conflict
9.2 Strategies in Conflict Resolution
9.3 Problem Solving: The Win-Win Strategy
9.4 Conflict and Management Success



Managerial Negotiation
A Strategic Model for Negotiations
10.2 Layer 1: Culture and Climate
10.3 Layer 2: Sender, Receiver and Purpose
10.4 Layer 3: Time, Environment, Content and Channel
10.5 Layer 4: Core Strategies



Conducting Interviews
11.1 Barriers to Effective Interviews
11.2 Questions that lead to Effective Interviews
11.3 Employment Interviews
11.4 Performance Review Interviews

Q1 : What will I get from this course?
A1 : 1. Explain the basic concepts, theories, processes and techniques of communication management in organisation 2. Discuss the impact of communication management in organisational setting 3. Present ideas in written and oral presentation related to managerial communication .

Q2 : What will I learn from this course?
A2 : This course will expose students to the field of communication management and focuses on skills and strategies that manage the needs in today’s workplace. The course gives a basic guideline for students on skills and strategies necessary for successful and effective communication in organisation. Students will be exposed to the role of communication in organisations, managerial writing strategies and also interpersonal communication strategies in organisation to make sure they have a strong foundation to pursue their studies and careers in communication management.