Course Information
At the end of the course, students should be able to:
1. Identify and analyse the qualities of good business letters and apply the appropriate technical and language forms in writing business letters and documents
2. Write or reply to routine business letters/memos/emails based on given situations using correct grammatical forms and structures in business correspondence
3. Structure messages logically and effectively using correct grammatical forms and structures in business correspondence.
4. Produce or respond to bad news messages in the form of letters/memos/emails based on a given situations.
