Course Syllabus
Quality Management & Process Control
Principles of Quality Management
Organizational leadership, Quality Leadership & Quality Improvement, Philosophies of Quality Gurus,
Ten principles of Quality management
Total Quality Management Philosophy
Evolution of TQM, Stages in TQM, TQM models
Strategic Planning, Assessment and Deployment
Strategic Planning
SWOT Analysis, Organizational Culture
Customer Orientation
Customer focus, customer satisfaction model, customer retention model, quality function
deployment, customer satisfaction measurement
Problem solving tools and decision making
QC tools, Seven management Tools
Continuous Improvement Strategies
Deming Wheel, Zero Defect Concept, Bench marking
Quality Systems & Quality Models
Toyota Production System, House of Quality, Just In Time, Six Sigma, Cost of Quality, Synthesis of Quality Systems
Quality certification
ISO 9000 Series Certification, ISO 9001 Certification, ISO 14000 Series Certification, QS 9000 Certification, Quality Auditing, Quality Awards
TQM Roadmap
Measurement of Quality, TQM Road map, TQM Implementation Strategy when TQM fails.
Principles of Quality Management
Organizational leadership, Quality Leadership & Quality Improvement, Philosophies of Quality Gurus,
Ten principles of Quality management
Total Quality Management Philosophy
Evolution of TQM, Stages in TQM, TQM models
Strategic Planning, Assessment and Deployment
Strategic Planning
SWOT Analysis, Organizational Culture
Customer Orientation
Customer focus, customer satisfaction model, customer retention model, quality function
deployment, customer satisfaction measurement
Problem solving tools and decision making
QC tools, Seven management Tools
Continuous Improvement Strategies
Deming Wheel, Zero Defect Concept, Bench marking
Quality Systems & Quality Models
Toyota Production System, House of Quality, Just In Time, Six Sigma, Cost of Quality, Synthesis of Quality Systems
Quality certification
ISO 9000 Series Certification, ISO 9001 Certification, ISO 14000 Series Certification, QS 9000 Certification, Quality Auditing, Quality Awards
TQM Roadmap
Measurement of Quality, TQM Road map, TQM Implementation Strategy when TQM fails.
Frequently Asked Questions
Q1 : Does this course suitable for Master Programme?
A1 : Yes, it is suitable as it give good exposure on the ethics and provide theoretical study on quality management in industrial scale.
Q2 : What is the minimum requirement in order to attend this course?
A2 : The minimum requirement is bachelor degree. Yet, it is open to any particular audience that is interested to pursue quality management knowledge.
A1 : Yes, it is suitable as it give good exposure on the ethics and provide theoretical study on quality management in industrial scale.
Q2 : What is the minimum requirement in order to attend this course?
A2 : The minimum requirement is bachelor degree. Yet, it is open to any particular audience that is interested to pursue quality management knowledge.