Course Syllabus
Principles of Administrative Office Management
• Definition of Administrative Office Management
• Role of the Office
• Administrative Office Management Functions and Objectives
• The Administrative Office Manager
• Responsibilities
• Evolution of Management Theory / Schools of Management Thought:
• Management - Science or Art
• The Classical School
• Scientific Management
• The Quality Management School
• Implications for the Administrative Office Manager
• Definition of TQM
• Strategies of TQM
Organizational Principles of Management
• Organizational Principle of Management Techniques
• Physical Centralization and Decentralization of Office Operations
• Informal Organization
Communicating in the Office
• Flow of Communication - Downward, Upward, Horizontal & Diagonal
• Small-Group
• Large-Group Communication
• Implications for the Admin Office Manager
Solving Problems in Office Management
• AOM as Problem Solver
• Problem Solving and Productivity
• Problem Solving Process
• Barriers in Solving Office Problems
Office Environment
• Management of Office Environment
• Impact of the Office Environment on Employees
• The Healthy Office Environment
• Ergonomic Factor Required to Achieve an Effective Office Ambience
Recruiting and Selecting Office Staff
• Steps in the Recruitment Process
• Sources of Potential Office Employees
• Job Specification & Job Description
• Selecting Office Workers
• Implications for the Administrative Office Manager
Orienting and Training Office Personnel
• Orienting the Office Staff
• Purpose of Orientation
• Implementing the Orientation Program
• Definition of Training
• Advantages of Effective Training
• Training Techniques
Appraising and Promoting Office Staff
• Appraising Office Workers Performance
• Uses of Performance Appraisals
• Appraisers of Performance
• Promoting Office Workers
• Types of Promotion
• The Factors of Employee Promotion
• Bias-Free, Non-Discriminatory Promotion Practices
• Definition of Administrative Office Management
• Role of the Office
• Administrative Office Management Functions and Objectives
• The Administrative Office Manager
• Responsibilities
• Evolution of Management Theory / Schools of Management Thought:
• Management - Science or Art
• The Classical School
• Scientific Management
• The Quality Management School
• Implications for the Administrative Office Manager
• Definition of TQM
• Strategies of TQM
Organizational Principles of Management
• Organizational Principle of Management Techniques
• Physical Centralization and Decentralization of Office Operations
• Informal Organization
Communicating in the Office
• Flow of Communication - Downward, Upward, Horizontal & Diagonal
• Small-Group
• Large-Group Communication
• Implications for the Admin Office Manager
Solving Problems in Office Management
• AOM as Problem Solver
• Problem Solving and Productivity
• Problem Solving Process
• Barriers in Solving Office Problems
Office Environment
• Management of Office Environment
• Impact of the Office Environment on Employees
• The Healthy Office Environment
• Ergonomic Factor Required to Achieve an Effective Office Ambience
Recruiting and Selecting Office Staff
• Steps in the Recruitment Process
• Sources of Potential Office Employees
• Job Specification & Job Description
• Selecting Office Workers
• Implications for the Administrative Office Manager
Orienting and Training Office Personnel
• Orienting the Office Staff
• Purpose of Orientation
• Implementing the Orientation Program
• Definition of Training
• Advantages of Effective Training
• Training Techniques
Appraising and Promoting Office Staff
• Appraising Office Workers Performance
• Uses of Performance Appraisals
• Appraisers of Performance
• Promoting Office Workers
• Types of Promotion
• The Factors of Employee Promotion
• Bias-Free, Non-Discriminatory Promotion Practices
Frequently Asked Questions
Q1 : What is the main purpose for me to study this subject?
A1 : The main purpose for the student to study this subject is to prepare the student with the working environment as well as the job and duties as an office manager.
A1 : The main purpose for the student to study this subject is to prepare the student with the working environment as well as the job and duties as an office manager.